Legal information

Legal notice

Publisher and seller

Platinum Media L.L.C-FZ, a limited liability company of the Meydan Free Zone (Dubai, United Arab Emirates), which operates the Aurèle One brand

Licence

No. 2536486.01 · formation number 2536486

Registered office

Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates

Contact

[email protected] · +971 55 609 8832

Publication director

Elson Bytyqi

Hosting

Railway Corporation, 548 Market St Suite 68956, San Francisco, CA 94104, United States

Domain name

Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, United States

The texts, images and videos on this site are protected. Any reproduction without written permission is prohibited. Some visuals on this site are staged scenes made with the help of artificial intelligence tools from the real model; they are for illustration.

Terms of sale

1. Scope

These terms govern the distance sale of the Aurèle One ergonomic chair on aureleone.com by Platinum Media L.L.C-FZ ("the seller") to any person placing an order ("the customer"). They apply to every order; the customer accepts them by confirming payment.

2. Product

The main characteristics of the product (dimensions, materials, adjustments, maximum load, colours) are shown on the product page before ordering. Lifestyle photographs illustrate the product and its use; if they differ, the written description prevails.

3. Price

The price is shown in euros on the product page and in the payment form. It includes delivery. Depending on the delivery country, import duties or taxes may be collected on receipt by the carrier or customs; they are then payable by the customer. The applicable price is the one shown when the order is placed.

4. Order

The customer chooses the colour, enters their details and delivery address, then pays in the secure form. The sale is concluded once payment is confirmed. A confirmation email summarising the order is sent to the address given. The seller may refuse an order in case of a previous dispute, suspected fraud or an address it does not deliver to; the customer is then refunded in full.

5. Payment

Payment is due when ordering. It is made by card, Apple Pay, Google Pay or Link, through Stripe. Payment details are encrypted and handled only by Stripe; the seller never has access to them.

Delivery

Delivery is free. Countries served: France, Belgium, Luxembourg, Monaco, Switzerland, Germany, Austria, Spain, Portugal, Italy, the Netherlands, the United Kingdom, Ireland, the United States, Canada and the United Arab Emirates.

The estimated delivery time is 5 to 12 business days after the order is confirmed; it is shown again before payment. A tracking number is sent by email on dispatch. If delivery has not taken place within 30 days of the order, the customer may, after asking the seller to deliver within a reasonable additional period that is not met, cancel the order and be refunded.

The customer checks the parcel on receipt and reports any problem (damaged parcel, missing item) to the carrier and to [email protected] as soon as possible, with photos.

Right of withdrawal and returns

The customer has 30 days from receipt of the product to change their mind, without giving any reason. This is longer than the 14-day legal period.

To use this right, the customer informs the seller of their decision with a clear statement sent to [email protected], using the form below or not. They then send the product back, complete and in its packaging, no later than 14 days after that statement, to the return address given by the seller.

Return costs are paid by the customer, unless the product delivered is defective or does not match the order. The seller refunds all sums paid, including the original delivery, no later than 14 days after being informed of the withdrawal. It may wait until it has received the product, or proof that it has been sent, before refunding. The refund uses the same payment method as the order. The customer may be liable for any loss in value of the product resulting from handling beyond what is needed to try it.

Guarantees

The seller is liable for any lack of conformity of the product for two years from delivery (legal guarantee of conformity). During this period, the customer only has to show the defect exists, not when it appeared. They can have the product repaired or replaced free of charge within a reasonable time; failing that, or if the defect is serious, they can obtain a price reduction or cancel the sale and be refunded.

The seller is also liable for hidden defects that make the product unfit for its intended use, within two years of their discovery.

To use a guarantee, the customer writes to [email protected] describing the defect, with photos or a video.

Complaints, disputes and governing law

Any complaint should be sent to [email protected]; the seller undertakes to reply as soon as possible. If no amicable agreement is reached, a consumer customer may use a consumer mediator or bring the matter before the competent court.

These terms are governed by the law of the United Arab Emirates. A consumer customer always keeps the protection granted by the mandatory provisions of the law of their country of habitual residence, and may bring proceedings before the courts of that country.

Privacy policy

Data controller

Platinum Media L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai. Contact: [email protected].

Data processed and purposes

• Order and delivery: name, email address, phone number, delivery address, contents and amount of the order. Basis: performance of the contract.
• Payment: handled directly by Stripe; the seller only receives the payment confirmation and the last four digits of the card. Basis: performance of the contract.
• Customer service: your messages and the information needed to answer them. Basis: performance of the contract and legitimate interest.
• Accounting obligations and fraud prevention: billing and transaction data. Basis: legal obligation and legitimate interest.

No data is sold. No marketing email is sent without your consent.

Recipients

Data is shared only with the providers needed for the order: Stripe (payment), Resend (sending order emails), Railway (site hosting), Cloudflare (domain name and email receiving), Discord (internal new-order notification), Google (ad measurement, only with your consent), and the supplier and carrier in charge of shipping the order.

Transfers outside the European Union

The seller is based in the United Arab Emirates and some providers in the United States. These transfers are necessary to fulfil your order and, where applicable, are covered by the European Commission's standard contractual clauses.

Retention periods

Order and billing data: 10 years (accounting obligations). Customer service exchanges: 3 years after the last contact.

Your rights

You can ask to access, correct or erase your data, to restrict or object to its processing, and to receive it in a portable format, by writing to [email protected]. You can also lodge a complaint with the data protection authority of your country.

Cookies

Without your consent, this site uses no advertising cookies and no audience measurement tools. It only stores the language you choose (in your browser) and your approximate country (technical cookie "aurele_country") to show the site in the right language. Stripe's payment form may use cookies that are strictly necessary for payment and fraud prevention.

When the site runs Google ads, a banner lets you accept or decline Google Ads measurement cookies (Google Ireland Ltd), used to know which ad led to a visit or an order. They are only set after you accept; your choice is kept in your browser and you can change it by clearing the site's data. This data may be transferred outside the European Union under the standard contractual clauses.

Withdrawal form

Complete and return this form only if you wish to withdraw from the contract, by email to [email protected].